Delivery and returns

POSTAGE & PACKING CHARGES

UK Orders of 1 or 2 items:
£4.99 per order for 24-hour tracked delivery *
£3.99 per order for 48-hour tracked delivery *
    * Working days. Orders must be placed by 12 noon for despatch on that day.

Orders of 3 or more items: £6.50 for courier delivery

Europe Orders of 1 to 2 items: £12 per order for 2-5 working day tracked delivery
Orders of 3 or more items: Please contact us to arrange shipping
USA Orders of 1 to 4 items: £17 per order for 5-7 working day tracked delivery
Orders of 5 or more items: Please contact us to arrange shipping
Rest of the World Orders of 1 to 4 items: £22 per order for 5-7 working day tracked delivery
Orders of 5 or more items: Please contact us to arrange shipping.

Discounts on the item prices are available for bulk orders – please contact us for details.

RETURNS

We promise to refund any item with which you are not completely satisfied provided that the following cautions have been observed:

Please handle all items with care. Item(s) must be returned to us intact, undamaged, in the original packaging, with warning and price tags attached and as soon as is reasonably possible. When trying on items of clothing, please do not use unnecessary force and ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We cannot accept any item back for refund or exchange that is not in its original packaging, has been worn or marked, has been washed or has had labels detached.

Return it to us by post within 14 days of receipt in a saleable condition with the enclosed returns form, noting whether you would like an exchange or a refund. Refunds will be credited via the original payment method. Please allow up to 10 working days for your refund to be processed from day of receipt to our offices.

Send your goods back to:

Black Dress Code Returns Dept, Intermail Ltd, Kennet House, Horizon West, Canal View Road, Newbury RG14 5XF

Remember: your items must be returned in original packaging with all tags intact and in an unworn condition. Please note that if the tags are removed from the item, we will not be able to refund or exchange.

A refund will be offered where goods are found to be faulty within 30 days of receipt.

FREE RETURNS ON YOUR FIRST ORDER (UK ONLY)

We offer free returns on first orders for UK customers. A Freepost sticker will be included with your items.

PAYPAL REFUNDED RETURNS

Customers who pay using PayPal might be eligible for PayPal Refunded Returns.

This service is available until December 2017 and is subject to certain restrictions. Click here for more details.